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I would like to cancel or change my order |
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| Kapture Photography
strongly urges you to please choose carefully and only place your order when
you are confident of your choice. Once an order has been placed, it cannot be
changed. Depending on the stage of production, you may be able to cancel your order and be issued a refund. |
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I am not happy with my child(ren)'s image |
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Our photographers take several images on the day. Please complete the relevant query form on our Contact Us page within 2 months of receipt of your photo order. We may be able to offer you
an alternative image, offer you a studio retake at our Malaga office, or you can return your unwanted package for a refund.
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My order has not been received or is incorrect. |
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Please complete the relevant query form via our website's Contact Us page as this will give us all the information required to check your order. You have 2 months from the school photo delivery date to query your order. Queries received after this period will incur a $20 search fee.
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When will I receive my photos? |
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Check your confirmation email for the expected delivery times of your order. This information may also be helpful;- If you placed your order within the main school
delivery time frame (up to 10 days after photo day), your order will be
sent to the school.
- If you placed your order more than 10 days after
photo day, you would have paid an additional custom service charge,
which includes delivery to your home address. These orders will be
received up to 28 days AFTER the main school delivery.
- If you have waited longer than 28 days AFTER the main school delivery, please complete the form below.
- Sports / special or event photography orders will be received 28 days after placing your order.
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I have a missing or damaged product |
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If there is a product which is missing or damaged in your
order, please complete the relevant query form on our Contact Us page. Kapture maintains accurate dispatch records and
will be able to determine if a credit or replacement is due to you. If an item
is damaged due to circumstances out of our control, you will need to reorder
your photos online using the same school code and student ID.
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How do I place an order after photo day? |
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| You have the
remainder of the current year to place an order online. If you place your order
more than 10 days following the last school photo date, a $20 custom service charge will be
added to your order which includes postage to your home address. |
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What is your refund policy? |
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Kapture Photography offers a 100% satisfaction guarantee. If
you are not fully satisfied with your photographs simply return them to the Kapture mailing address within 2 months of receipt and you will receive a full refund.
Unwanted photographs and packaging are required to be returned in full before a
refund can be processed. Refunds are not available on the purchase of high
resolution digital portrait files.
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