FAQ
We have all your photo day questions covered here! Click on the question to see the answer!
BEFORE PHOTO DAY
1. Will my child miss out on having a photo taken if I do not pay on or before photo day?
2. I have misplaced my order envelope/flyer containing the online school code and / or student ID.
3. Can I view my child's portrait and/or group photo before ordering?
4. I have missed the closing time for ordering a sibling photo.
5. When are sibling photos taken?
6. Can I include a child in a sibling photo who is not being photographed by Kapture on the same day as my other siblings?
7. Do I need to return the envelope/flyer with my child on photo day if I am ordering online?
8. Can I change my child's name from what is printed on their order form?
9. I would like to change or cancel my order
10. I do not wish my child(ren) to be photographed
11. I would like my order mailed to my home address.
12. I am a separated/divorced parent, can both my ex and I place orders for the same child(ren)?
13. Do you offer family discounts?
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Mail: PO Box 1953 Malaga WA 6944 Tel: 08 9240 1714 Email: enquiries@kapture.com.au