| BEFORE PHOTO DAY |
|
| 1. |
|
What is Kapture doing about COVID-19? |
|
|
For the duration of Covid-19 in WA, please be aware that Kapture are following all recommended health guidelines and safe practices. Our photographers are acutely aware of the evolving situation surrounding Covid-19 and abide by each individual school's Covid-19 policies. Where possible, the photographers will use verbal queues and instructions in an effort to uphold our high standard of student presentation. Students may be instructed by photographers to use single use sterile combs, wet wipes or tissues or to fix their own collars, buttons and stray hairs.
|
| CLOSE X |
|
|
|
| 2. |
|
Will my child miss out on having a photo taken if I do not pay on or before photo day? |
|
|
Your child will not miss out on having photographs taken as all
students are photographed for school administration purposes. You have the
remainder of the current year to place an order online. If you place your order
more than 10 days following the last school photo date, a $20 custom service charge will be
added to your order which includes postage to your home address. |
| CLOSE X |
|
|
|
|
|
| 4. |
|
Can I preview my child's portrait and/or group photo before ordering? |
|
|
Kapture does not provide a preview service of your child's current portrait or class images. If you are unhappy with your purchase, we offer a 100% money back guarantee (excluding digital images). Only last year's class and sports/special group photos can be viewed online via our Sports and Event Photos section of the website.
|
| CLOSE X |
|
|
|
| 5. |
|
I have missed the closing time for ordering a sibling photo. |
|
|
We work closely with the schools to ensure as many families can be accommodated as possible within the time frame available, however is there is a physical limit in the school schedule to how many sibling photos can be taken. Once the maximum capacity of sibling orders has been reached and / or the sibling closing time has passed, no more sibling orders can be placed and the option is removed from the website. We are unable to squeeze in any more at this point, so please do not ask as refusal may offend. You are very welcome to attend our studio in Malaga for the same service. Click here to request a studio appointment.
|
| CLOSE X |
|
|
|
| 6. |
|
When are sibling photos taken? |
|
|
Siblings are generally photographed either before school,
and/or during recess and lunch breaks across all photo days to alleviate
disruption to the student lessons. Check the instructions for your school when you log on at www.kapture.com.au with your school code.
|
| CLOSE X |
|
|
|
|
|
|
|
|
|
| 10. |
|
I would like to change or cancel my order |
|
|
Kapture strongly urges you to please choose
carefully and only place your order when you are confident of your choice. Once
an order has been placed, it cannot be changed. However your order can be
cancelled and a full refund will be issued.
|
| CLOSE X |
|
|
|
|
|
| 12. |
|
I would like my order mailed to my home address. |
|
|
If your order cannot be sent to the school for distribution through the classroom teacher, you will need to place an order through our 'late order' system which allows you to specify a delivery address. A late order can be placed online 10 days after the final photo day. Please note late orders incur a $20 custom service charge which includes the postage of your order.
|
| CLOSE X |
|
|
|
| 13. |
|
I am a separated/divorced parent, can both my ex and I place orders for the same child(ren)? |
|
|
Yes you can both place an order for the same child(ren). Orders placed before the closing date (10 days after photo day) are delivered
to the school for distribution by the classroom teachers. If both parents placed an order, each parent's order will be separately identified to alert the
teacher. We recommend you also communicate with your classroom teacher to
ensure you receive your order directly.
|
| CLOSE X |
|
|
|
| 14. |
|
Do you offer family discounts? |
|
|
Families ordering for four or more children will
automatically receive a 50% discount at the checkout on their fourth and
subsequent children's package order. (Sibling photography packages are not
included in the family discount system).
|
| CLOSE X |
|
|
|