FAQ
We have all your photo day questions covered here! Click on the question to see the answer!
1. I have misplaced my order envelope containing the online school code and / or student ID.
2. Will my child miss out on having a photo taken if I do not pay on photo day?
3. Can I view my child's photo before ordering?
4. I have missed the closing time for ordering a sibling photo.
5. When are sibling photos taken?
6. Can I include a child in a sibling photo who is not being photographed by Kapture on the same day as my other siblings?
7. I have not received my sibling order.
8. Can I change my child's name from what is printed on their order form?
9. Can I change my order once placed online?
10. My child was absent on photo day and I require a refund.
11. My order has not been received or is incorrect.
12. What are the dimensions of the digital portrait negative?
13. When will I receive my digital portrait negative to my email address?
14. What is the turnaround time for photographs once photo day is finished?
15. How do I view and purchase sports or special group photos taken at my school?
16. I would like my order mailed to my home address.
17. What size are the photos in (cm, inches, mm)?
18. Why should I choose Kapture for our school?
19. What makes Kapture different to other school photography companies?
20. Are you a West Australian owned and operated company?
21. Is Kapture a member of the Australian Institute of Professional Photography (AIPP)?
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Mail: PO Box 655 Balcatta WA 6914 Tel: 08 9240 1714 Email: enquiries@kapture.com.au